Frequently Asked Questions


Here are some of the most Frequently Asked Questions, asked by you, our amazing customers.

If you have a question that’s not covered off here, try our dedicated Help Centre here.  This is a resource that condenses thousands of questions into an easy-to-use section of our site 🙂

Yeah it does!  We’ve tested it on the sweatiest, smelliest people and it literally eliminates armpit odour.  We don’t believe in snake-oil cures, we believe in science.  No Pong creates a pH environment that smelly armpit bacteria can’t survive.

No Pong is an extremely effective deodorant, but it is important to note that it is not an anti-perspirant, and does not contain ingredients (which are often aluminium based) designed to block sweat pores.

Anti-perspirants are actually a completely different category of product, and we are conscious that we do not make those claims.

If you’ve been using anti-perspirants for some time you may find that you sweat more, but you have no body odour. We have also had a lot of people find that after using No Pong for a longer period of time that they actually sweat much less than before, as their pores can breathe freely and their bodies are not constantly trying to produce as much sweat 🙂

If you have sensitive skin, we created No Pong Bicarb Free for those people who are sensitive to bicarb based deodorants (ours and others).  Some people can be sensitive to bicarb based products, so if you’re not sure or if you have sensitive skin, then we’d recommend that you try our No Pong Bicarb Free product.

You can check out our full list of ingredients on our website at www.nopong.com/ingredients-directions

In regards to effectiveness, all of our testers found it effective for 12 hours.
This has definitely been our experience as well.

We would definitely recommend, as with any product, and as it says on the tin, that you stop using the product if you have any irritation.

Why not?  It’s just like a lotion or a cream.  And after you’ve used No Pong for the first time, you’ll find your armpits are a much cleaner place.

We also believe it’s important to stay in touch with your body.  We’ve had a couple of customers get in touch to let us know that because of the way No Pong is applied, they had early-detected some lumps in that region.  One was benign, the other required treatment but was detected early.  That really brought home to us the importance of knowing your body, and it’s something we believe very strongly in.

For people with longer nails, some suggestions we’ve had from customers:

  • Try using the back of your nail to avoid getting product caught under your nail
  • Try using the back of a teaspoon as an applicator!  It works perfectly!

We’ve designed No Pong to have a light, fresh, gender neutral fragrance that we describe as having notes of citrus, with a hint of vanilla.  It’s barely noticeable when worn, and light enough that you can wear a fragrance/perfume over the top as well 🙂

Our full list of ingredients, including all of the 100% pure, certified organic essential oils in our fragrance are listed out here – www.nopong.com.au/ingredients/

We don’t test on animals at all, only on smelly, consenting humans and we are certified cruelty free www.choosecrueltyfree.org.au/lists/deodorant/ 🙂

Our credit card processor, Stripe, verifies each card before charging it.  They do this to check the validity of a credit card as a fraud protection measure.

Depending on your card, the verification is in the form of a $0 authorisation, but if that fails they then authorise $1 to ensure the card is valid.  Full details of this security procedure are here:

Something to note – the $1 is an “authorisation” not a “charge” as such.  Stripe reverses it immediately after it is placed, and it will automatically drop off your statement.

We only offer credit, or debit card payment via our site.  We can’t take orders over the phone either, as all of our data security is secured to work via our website 🙂

We use Stripe (www.stripe.com) as our payment processor and they allow us to have the industry’s highest level of data security (https://stripe.com/docs/security/stripe) which is actually the same standard as PayPal’s – i.e. PCI DSS Level 1, the payment industry standard for data security.

One thing we did have a customer of ours suggest to another person on Facebook was she uses a prepaid Visa debit card (commonly available at Australia Post, Woolworths and Coles) to do all of her online shopping. That way she can control exactly how much she spends online without any exposure of her personal cards or accounts.

Alternatively, you could see if there is a stockist near you. We have our list of stockists here, and it’s constantly growing – www.nopong.com.au/stockists

We use Australia Post for shipping, but to keep costs down, we don’t use registered post (postage would jump up over $8 which we don’t want for our customers!)

The trade off is we can’t see tracking, and once we’ve sent it, it’s in their hands.

Australia Post estimates around 2 – 6 business days for most areas around Australia.

Almost all of the time they do hit those timelines, but sometimes it can take up to double those times, or more for regular, non-tracked mail.

As a progressive online challenger, we’re committed to keeping costs as low as they can possibly be, and our current shipping pricing is about the lowest you’ll find anywhere, for anything online!  Shipping from $3!  It’s a bargain!

You can find out more about shipping on our dedicated page here

Our tins are made out of a material called “tinplate” which is a combination of tin and steel, and fully recyclable.

We don’t use aluminum, or plastic in our containers, and they’re designed strong and light, to help keep shipping costs as low as possible… something we feel is really important as an online-focused business!

The easiest way to open them is to just pinch the sides of the lid, near the seam, and the lid should just pop off 🙂

We have three amazing stockists that would love to up-cycle your CLEAN tins:

Victoria:

SAMANTICS BEAUTY  are up-cycling their tins and selling them for $2 to raise money for the charity BOOMERANG BAGS.  If you would like to donate your clean tins to this cause, feel free to post them to:

Samantics Beauty
PO Box 1
Tangambalanga
VIC 3691

South Australia:

MOUNT PLEASANT NATURAL RESOURCE CENTRE INC (RECREATE SHOP) are also up-cycling tins they receive back.

You can either post these back to:

132 Melrose Street
Mount Pleasant
SA 5235

Or if you are local, feel free to drop them into the RECREATE SHOP at:

Cnr Phillis Street & Showground Road
Mount Pleasant
SA 5235

Western Australia:

SALTBUSH ECO STORE are also up-cycling the tins they receive back, so you can either drop in and drop them off or post them to:

Saltbush Eco Store
11 Main St
Ellenbrook
WA 6069

Ideally we would like to reduce our carbon footprint, so everyone isn’t sending their clean, empty tins all over the country so we are hoping to get more of our stockists onboard to make this happen and then hopefully we can have you locally be able to return tins rather than posting them.

PLEASE REMEMBER TO CLEAN THE TINS BEFORE YOU SEND THEM 😊

If you have a known sensitivity to sodium bicarbonate (also known as bicarb, or baking soda), we have a product for you – No Pong, Low Fragrance, Bicarb Free.  You can check it out here – nopong.com.au/products

It’s just as effective as the Original bicarb based No Pong, and contains a brand new formula of premium, all natural ingredients to keep you smelling fresh all day.  Of course, we wouldn’t release a product unless we were sure it did what it says on the tin!

Of course, as with any skin care product, if you do notice any sensitivities we suggest you stop using it right away.

Unlike regular deodorants that often leave a white, powdery stain on your clothes, No Pong does not leave any residue on your clothes at all.

Important to note that you only need a little bit, to create a very very thin, clear layer that should be rubbed in well.  Please also wait a few minutes for it to absorb before putting on tight clothing. This should minimise any ability for it to transfer onto your shirts.

No Pong sticks to skin, not clothes.

No Pong is extremely resistant to microbial growth and we conservatively say it will last for 12 months before opening, and 6 months after opening.  Each tin is designed to last about a month for most people so this should give everyone plenty of time!

No, but you will definitely increase your chances of getting lucky.