Customer love isn’t just a value, it drives everything we do. And it always has been. From day one, we’ve known that without you, there is no No Pong.
It all started with a lesson learned from Chris’ previous business venture.
He had an amazing product, a service that people were excited about, and friends and family who couldn’t stop talking about it. It was a great idea, a clear gap in the market.
Yet when the product hit the market, it didn’t find its customers. Despite spending a lot of time and money on it, the business didn’t take off.
Chris quickly realised that no matter how brilliant your idea is, without customers, you don’t have a business.
When No Pong launched, that’s when everything clicked. We saw customers not only discover us, but also come back again and again. Repeat customers, loyal supporters, and fresh faces kept us going. We knew we had to create real connections and nurture our community.
Since day one, customer love has been our number one value. It’s been at the heart of our success and how we do business. Whether it’s through your feedback, your loyalty, or just your daily support, we know that we wouldn’t be here without you.
We’re committed to creating the most accessible, affordable and convenient natural deodorant possible.
But we’re not just about deodorant. We’re about people—our customers—who trust us to deliver something that works. And with that trust, we’ve learned so much from you. You’ve shown us what works, what doesn’t, and how we can always improve.
We’re constantly looking for ways to give back, and share customer love. Whether that’s through surprise and delighting you, by sharing new, exciting products, sending you a little extra something in the mail, or supporting causes that are important to you.
When you reach out to us, we listen. When you share your stories with us, we celebrate you.
Hear this wonderful review from one of our amazing customers, Lisa:
“Biggest Fan of No Pong over here!
Their customer service is the best I have ever encountered.
I purchased three different scents, and liked two of them, (the spicy chia is my favourite and works the best for me!).
However, one of the tins did not work for me, at all, it was like I wasn’t wearing any deodorant all day and I was not impressed.
I emailed No Pong and let them know what was happening and they listened to me, valued my experience, explained how that recipe obviously wasn’t working with my chemistry, and then they sent me a new tin of one of the scents that did work at NO CHARGE.
I am very grateful and very impressed. No Pong truly cares about you, more than any other company I have ever encountered. If you’re not sure about this product, I definitely recommend you give it a go!”
Thank you for being the reason we’ve made it this far.
We couldn’t do it without you, and we’re so excited to continue this journey with you!
Let’s create a world without B.O. together!