We realise there is a lot of uncertainty in the world right now and we would like to give you a little extra information about the possible changes in our regular service due to COVID-19.
Yes, No Pong is still operating as per usual. We understand these are unprecedented times, however, we do not anticipate any shortages or slowdowns and expect production and shipping to continue as per normal for the foreseeable future.
You can order your No Pong here
We can assure you that all manufacturing continues to be conducted in a sterile environment. Additional measures in manufacturing and logistics have been enacted, including physical distancing between staff members, minimal handling of products at all points, increased sanitation, hygiene and infection control practices.
If you have any further concerns regarding Covid-19, please consult the World Health Organization.
While we continue to ship all orders in a timely manner, Australia Post has announced delays due to higher volumes and an increase in processing times as a result. You can find out the important details here.
Normally, Australia Post estimates that regular delivery within Australia takes anywhere from 2 – 6 business days, and most of the time they do hit those timelines but they are estimates, not guarantees. For more information, please check out our shipping policy here.
There have been some changes that have been applied by Aus Post and will extend to the 30th June 2021, subject to review, and include:
– extending the maximum required delivery time for regular intrastate letters to up to five business days after the day of posting
– adjusting the minimum delivery frequency schedule (for metropolitan areas only) from every business day to every second business day, but with no change to delivery frequency in rural or remote areas. Read more.
Currently, Australian orders are taking up to an additional 13 days for delivery.
If you haven’t received your order after 19 business days, please contact us at [email protected] for more information. We appreciate your patience and understanding.
International deliveries via DHL are experiencing an increase of up to double their regular time of 14-21 days.
If you haven’t received your international order after 42 business days, please contact us at [email protected] for more information. We appreciate your patience and understanding.
If you have any further concerns regarding No Pong and our handling of the current pandemic, please email us at [email protected].