We realise there is a lot of uncertainty in the world right now and we would like to give you a little extra information about the possible changes in our regular service due to COVID-19.
Yes, No Pong is still operating as per usual. We understand these are unprecedented times, however, we do not anticipate any shortages or slowdowns and expect production to continue as per normal for the foreseeable future.
AusPost are reporting some delays, which may affect the timing of your order being sent as well as the number of days until it has been delivered.
You can order your No Pong here
We can assure you that all manufacturing continues to be conducted in a sterile environment. Additional measures in manufacturing and logistics have been enacted, including physical distancing between staff members, minimal handling of products at all points, increased sanitation, hygiene and infection control practices.
If you have any further concerns regarding Covid-19, please consult the World Health Organization.
While we continue to ship all orders in a timely manner, Australia Post has announced delays due to higher volumes and an increase in processing times as a result. You can find out the important details here and here.
Normally, Australia Post estimates that regular delivery within Australia takes anywhere from 2 – 6 business days, and most of the time they do hit those timelines but they are estimates, not guarantees. For more information, please check out our shipping policy here.
There have been some changes that have been applied by Aus Post subject to review, and include:
- extending the maximum required delivery time for regular intrastate letters to up to five business days after the day of posting
- adjusting the minimum delivery frequency schedule (for metropolitan areas only) from every business day to every second business day, but with no change to delivery frequency in rural or remote areas. Read more.
If you haven’t received your order after 8 business days, please contact us at [email protected] for more information. We appreciate your patience and understanding.
International deliveries via DHL are experiencing an increase of delays due to limited services
If you haven’t received your international order and your tracking has stopped moving, please contact us at [email protected] for more information. We appreciate your patience and understanding.